Last updated: 6th May 2023
At LiveWise Health, we are committed to protecting your privacy and ensuring the security of your personal information. This privacy policy outlines how we collect, use, and disclose your personal information when you use our website.
Please note that we may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. We will post the updated privacy policy on our website, and we encourage you to review it periodically.
What information do we collect?
When you visit our website, we may collect personal information that you provide voluntarily, such as your name, email address, phone number, and other contact details. We may also collect non-personal information, such as your IP address, browser type, and operating system.
How do we use your information?
We use your personal information to provide you with the services you have requested, such as scheduling a physiotherapy appointment, and to communicate with you about your appointment or any changes to our services. We may also use your information to improve our services, to provide you with information about our products and services, and for other purposes that are reasonably necessary to operate our business.
We may use your IP address to help diagnose problems with our server, to administer our website, to analyse trends, to track user movements on the website, and gather demographic information for aggregate use.
How do we protect your information?
We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. We use encryption, firewalls, and other security measures to protect your information, and we restrict access to your information to those who need it to provide our services to you.
Do we share your information with third parties?
We may share your personal information with third-party service providers who assist us in providing our services to you, such as our scheduling software provider. We may also share your information with our professional advisors, such as our lawyers or accountants, as reasonably necessary to operate our business. We will not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as required by law.
As a mobile physiotherapy business based in Melbourne, Australia, we are subject to various laws and regulations that govern our collection, use, and disclosure of your personal information. We are committed to complying with these laws and regulations, including:
– The Privacy Act 1988 (Cth) and the Australian Privacy Principles
– The Health Records Act 2001 (Vic) and the Victorian Health Privacy Principles
If you are a participant in the National Disability Insurance Scheme (NDIS), we may collect, use, and disclose your personal information in accordance with the NDIS Privacy Policy. This may include sharing information with the National Disability Insurance Agency (NDIA) or other authorised entities involved in your NDIS plan.
How can you access or correct your information?
You have the right to request access to your personal information that we hold, and to request that we correct any errors or omissions in your personal information. To request access or correction, please contact us at LiveWise Health.
How can you contact us about our privacy policy?
If you have any questions or concerns about our privacy policy, or if you would like to make a complaint about our handling of your personal information, please contact us at LiveWise Health. We take your privacy concerns seriously and will investigate any complaints and respond to you in a reasonable time frame.